Refund policy

Return Policy

Due to the personalized nature of our products, we do not currently support returns. Each item is custom-made specifically for your order. If you wish to place a new order, please note that you will be responsible for the associated costs.

Lost Orders:

For packages lost in transit, please contact us at (storeechome@gmail.com) within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Criteria for Lost Orders:

Before contacting us about a lost order, please confirm the following:

  • The shipping address provided is correct and complete.

  • You have contacted your local post office or the shipping carrier to attempt to locate the order.

  • The order is not marked as delivered by the shipping carrier.

  • Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).

  • There are no recent updates from the shipping carrier in the tracking link.

Please note that we may need to confirm the lost order status with the shipping provider.

Orders Marked  as "Delivered":

As we cannot verify non-delivery in cases where the tracking indicates delivery, we're unable to offer a refund or free replacement order. 

 

Return to Sender:

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.